Returns & Exchanges
At Tomato Grocery, we are committed to providing you with the freshest produce and highest quality pantry staples. If any item fails to meet your expectations, you may request a return or exchange within 24 hours of delivery due to the perishable nature of our products.
Inspect Your Items
Please check your groceries immediately upon arrival to ensure everything is fresh and correct.
Contact Support
Email our team at [email protected] or use the app to report any issues with photos of the items in question.
Verification Process
Our quality control team will review your request within 4 hours to verify the quality issue or discrepancy.
Refund or Replacement
Once approved, we will either issue a digital credit to your account or schedule a redelivery of the items at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing